Effective Date: 17 Jun 2026
These Terms & Conditions govern your use of the Kalahari Shade website and any purchases made through it. By accessing this website or placing an order, you agree to these Terms & Conditions.
Kalahari Shade is a brand owned and operated by Storm Capital Investments (Pty) Ltd (Registration Number: 2008/023063/07), trading as Storm Distribution.
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
All content on this website, including text, graphics, images, product information, logos, designs, and website functionality, is owned by or licensed to Kalahari Shade and may not be copied, reproduced, distributed, or used without prior written permission.
While we make every effort to ensure information on this website is accurate and current, we do not guarantee that all content is free from errors or omissions.
All products displayed on this website are subject to availability.
Prices displayed are in South African Rand (ZAR) and include VAT unless otherwise stated.
We reserve the right to update product information, specifications, pricing, promotions, and availability without notice.
In the event of an obvious pricing error, stock discrepancy, technical issue, or other genuine mistake, we reserve the right to cancel an order and provide a full refund.
An order is only considered accepted once payment has been successfully received and an order confirmation has been issued.
Payments are processed securely through approved payment service providers.
We reserve the right to refuse, cancel, or limit any order where fraud, unauthorised activity, abuse of promotions, or misuse of the website is reasonably suspected.
We currently deliver within South Africa.
Estimated delivery times are provided as a guide only and may vary depending on location, stock availability, courier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.
Ownership and risk in the goods pass to you once the goods have been delivered to the delivery address provided with your order.
If you change your mind about a purchase, you may request a return within 15 working days of receiving your order, provided that:
We will arrange collection of the product at no cost to you.
We reserve the right to review or limit free collection for change-of-mind returns where we reasonably believe the returns process is being misused, abused, or used excessively.
Refunds will only be processed once the returned product has been received and inspected.
If you receive a product that is faulty, damaged, defective, or materially different from what was ordered, please contact us at customercare@stormdistribution.co.za.
Where the return is due to a confirmed product fault, damage on arrival, or an error on our part, we will arrange collection of the product at no cost to you.
Upon receipt, the product may be inspected and tested to verify the reported fault or defect.
Where a fault, defect, damage, or supply error is confirmed, we will repair, replace, or refund the product in accordance with the Consumer Protection Act and any applicable warranty.
Nothing in this section limits any rights available to consumers under the Consumer Protection Act, including the implied warranty of quality provided under applicable legislation.
Certain products may not be eligible for return where prohibited by law, including:
Approved refunds will be processed to the original payment method used for the purchase through our payment provider, PayFast.
Refunds are typically initiated within 7 business days of approval. The time required for funds to reflect may vary depending on your bank or payment provider.
For information regarding PayFast refunds, please visit: https://payfast.io/features/merchant-refund/
To request a return, exchange, or refund, please email: customercare@stormdistribution.co.za
Please include:
Products should not be returned directly unless instructed by our customer support team.
Selected Kalahari Shade products include product warranties.
Customers are strongly encouraged to register eligible products shortly after purchase to ensure efficient warranty support and claim processing.
Warranty registration and full warranty details are available at: https://kalaharishade.co.za/warranty/
Warranty registration may be required to access certain warranty benefits and to simplify future warranty claims.
Warranty registration does not affect any rights you may have under the Consumer Protection Act 68 of 2008.
Any warranty claim may require reasonable information to verify ownership of the product, including an order number, photographs, product details, or other supporting information.
Nothing in this section limits or replaces any rights available to consumers under applicable South African law.
Nothing in these Terms & Conditions limits, excludes, or restricts any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.
Where these Terms & Conditions conflict with applicable legislation, the legislation shall prevail.
We are committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA).
Your use of this website is subject to the Storm Distribution Privacy Policy, available at: https://stormdistribution.co.za/privacy-policy/
The Privacy Policy explains how personal information is collected, used, stored, and protected across Storm Distribution and its brands.
To the maximum extent permitted by law, Kalahari Shade shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of this website or products purchased through it.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
Kalahari Shade shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, power outages, telecommunications failures, cyber incidents, labour disputes, government actions, courier disruptions, or other unforeseen events.
We do not guarantee uninterrupted access to the website and may suspend, modify, withdraw, or discontinue any aspect of the website at any time without prior notice.
We may update these Terms & Conditions from time to time.
Any changes will become effective when published on this website.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms.
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from these Terms & Conditions shall be subject to the jurisdiction of the South African courts.
Kalahari Shade is a brand owned and distributed by Storm Distribution. For any questions regarding orders, returns, warranties, or these Terms & Conditions, please contact:
Storm Distribution Customer Care
Email: customercare@stormdistribution.co.za
Call: 010 026 0102
