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Payment, Shipping & Returns

We want shopping with Kalahari Shade to be simple, transparent, and hassle-free. Here’s what you need to know.

Payments

We accept secure online payments through trusted payment providers.

Once payment has been successfully processed, you will receive an order confirmation email and our team will begin preparing your order for dispatch.

All prices displayed on our website are in South African Rand (ZAR) and include VAT unless otherwise stated.

Shipping & Delivery

We currently deliver throughout South Africa.

Delivery times vary depending on your location, product availability, and courier schedules. Estimated delivery times may be displayed during checkout and are provided as a guide only.

Once your order has been dispatched, tracking information will be provided where available.

Ownership and risk in the goods pass to you once the order has been delivered to the delivery address provided with your order.

Returns

Changed Your Mind?

If you change your mind about a purchase, you may request a return within 15 working days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • All packaging, accessories, manuals, and components are included.
  • The product remains suitable for resale.

Once approved, we will arrange collection of the product.

Returned products will be inspected before a refund is processed.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible.

Where the issue is confirmed, we will arrange collection at no cost to you and will repair, replace, or refund the product in accordance with applicable consumer protection laws and any applicable warranty.

Refunds

Approved refunds are processed back to the original payment method used for the purchase.

Refunds are typically initiated within 7 business days of approval, although the time taken for funds to reflect may vary depending on your bank or payment provider.

Need Help?

Our Customer Care team is here to assist.

Email: customercare@stormdistribution.co.za

Phone: 010 026 0102

Full Terms & Conditions

This page is intended as a summary only.

For complete details regarding payments, delivery, returns, refunds, warranties, and your rights as a consumer, please refer to our full Terms & Conditions and Warranty policies:

Terms and Conditions: https://kalaharishade.co.za/terms-conditions/  ‎

Warranty: https://kalaharishade.co.za/warranty/

 

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