We understand that products purchased online can sometimes be different to what you expected. Thus, any product can be returned or exchanged, as long as we are notified within 7 days of your receiving it, and as long as we receive the product within 15 days of you receiving it. Please contact the Storm Distribution offices on 021 701 0787.

If you decide you no longer want the product or would prefer another product, then the return courier cost will need to be covered by you. Please only courier the returns to us as we cannot be responsible for goods that do not reach us. Please keep the waybill number for tracking purposes.

Should the product be the incorrect product, faulty or broken, the return courier cost will be covered by Storm Distribution.

A refund for the product will only be made once the product has been received by our warehouse. All items must be received in their original packaging and in the condition that you received it in. We will send you an email confirming the receipt of the returned product and we will then notify you once the refund has been made. Please allow 7 working days for the refund to be processed.